ALSO TM-B
ALSO promised its first TM-B e-bikes for spring 2026 and the Performance trim for mid 2026. As of November 2026, Launch Editions are still being delivered and Performance bikes have not started shipping.
Independent. Not affiliated with ALSO.
Last updated Nov 3, 2026At a glance
Updated Nov 3, 2026Days late counts from the end of the first delivery window promised for each trim. How we count.
Launch Edition
ShippingShipped 95 days late
Shipping began Sep 23, 2026
- Promised:
- Spring 2026 (by Jun 20, 2026)
- Now:
- Next few weeks (Nov 3, 2026)
Performance
Still waiting126 days late
- Promised:
- First half of 2026 (by Jun 30, 2026)
- Now:
- Begins later in November 2026 (Nov 3, 2026)
Standard
Window openOn time so far
- Promised:
- Second half of 2026 (by Dec 31, 2026)
- Now:
- Early 2027 (Sep 10, 2026)
- Promises kept
- 5 of 19
- Pending promises are left out
- Delivery date changes
- 10
- Slipped, overdue or replaced, for the three trims
- Open owner issues
- 12
- 1 high or safety
- Verified owner reports
- 1
- Checked against company email
OpinionTransparency score 11 / 25, Often fell short.See the scorecard
Promise timeline
Promise ledger
| Said on | Who / where | Promise | Outcome | Source |
|---|---|---|---|---|
| Jul 31, 2026 | ALSO via TechCrunchPress · Launch Edition | “Also said it expects to deliver all Launch Edition bikes between next week and September.”Promised: Early August to September 2026 | SlippedSep 23, 2026Shipping began 2026-09-23 and was still in progress in November. | Source |
| Jun 9, 2026 | ALSO email, "TM-B Reservation June Update"Email · Launch Edition | “TM-B Launch Edition bikes are now scheduled to start shipping in July, with all Launch Edition purchasers planned to receive their bikes by mid-September.”Promised: July to mid-September 2026 | SlippedSep 23, 2026Shipping began 2026-09-23. On 2026-11-03 ALSO said Launch Edition deliveries would take "the next few weeks". The email did not mention that this replaced the March estimate. | Buyer email |
| Mar 26, 2026 | ALSO email, "TM-B Timeline Update"Email · Launch Edition | “The first TM-B Launch Edition bikes are expected to ship in late spring with deliveries continuing into summer.”Promised: Late spring, into summer 2026 | SlippedSep 23, 2026Shipping began 2026-09-23. | Buyer email |
| Oct 22, 2025 | ALSO via TechCrunchPress · Launch Edition | “The launch edition, which costs $4,500 ... will come to market this spring.”Promised: Spring 2026 | SlippedSep 23, 2026First Launch Edition bikes reached ALSO's US warehouse and began shipping in late September 2026, about three months after spring ended. Deliveries were still continuing in November. | Source |
| Oct 22, 2025 | ALSO homepage and launch blogProduct page · Launch Edition | “Launch Edition bikes are also the first slated to begin shipping in spring 2026.”Promised: Spring 2026 | SlippedSep 23, 2026The same sentence stayed on ALSO's TM-B and TM-B Performance product pages, uncorrected, in Wayback snapshots through 2026-09-21, months after spring had passed. | Source · Archive |
On the ground
- Reports approved
- 1
- Waiting
- 1
- Shipped
- 0
- Delivered
- 0
- Median days, order to delivery
- n/a
- 0 reports with both dates
- Delivered within quoted window
- n/a
- 0 delivered reports with a readable window
Update your entry
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Order date and days waited
Each mark is one approved report. Filled marks are delivered (days from order to delivery). Hollow marks are still waiting or in transit (days so far).
Approved reports
All approved reports, verified or not. Verified reports were checked against the original email from the company when the owner uploaded it.
| Report | Trim | Path | Ordered | Quoted window | State | Shipped | Delivered | Region | Arrived | Notes |
|---|---|---|---|---|---|---|---|---|---|---|
| Verified | Performance | Not given | Oct 12, 2026 | Oct-Nov 2026 | Waiting | CA |
Issues ledger
Battery drains while parked, then "Bike issue detected"Battery · first reported Oct 29, 2026 · 2 sources · 2 reportsMediumReported
An owner charged to 70% and unplugged; the bike read 40% the next night and 18% the night after, then showed "Bike issue detected" and "Install battery to ride" until reset.
Company response
One owner report so far. No ALSO response found.
- YouTubeVerified ownerOct 29, 2026"What happens when the Also TM-B runs out of battery?" (owner)"I charged my bike to 70% ... the following night, the bike had 40% ... the night after that, it was at 18%."
- RedditVerified ownerNot givenr/ALSOmicromobility: "Battery drain""Charged the bike to 99% & waking up to 90% next day (without powering off the bike)."
Delivery partner mishandled Launch Edition shipmentsDelivery damage · first reported Oct 20, 2026 · 1 sourceMediumFix in progress
ALSO told buyers on 2026-10-20 that its delivery partner "wasn't handling our shipments as carefully as we'd like" and that it had switched to new delivery partners. On 2026-11-03 it said the change contributed to some Launch Edition deliveries slipping "by a couple of weeks".
Company response
Acknowledged by ALSO in buyer emails, with a named fix (new delivery partners). No public detail on how many bikes were affected or what happened to them.
- Company emailOct 20, 2026ALSO buyer email, "TM-B Performance: Your weekly update.""We're now working with new delivery partners."
App shows stale battery level; no signal indicator for LTEApp · first reported Oct 19, 2026 · 1 sourceLowReported
An owner saw 90% on the bike while the app showed 60% from the night before. The bike has no Wi-Fi in use and no on-screen signal indicator, so owners can't tell whether it is connected for updates.
Company response
One owner report so far. ALSO's help center says updates currently happen over LTE and Wi-Fi features will come "down the line".
Read the company's response- YouTubeVerified ownerOct 19, 2026"One week with the Also TM-B Launch Edition" (owner)"which says it's 90% charged, while the app says it's 60% charged from sometime the night before."
Real-world range well below the "up to 100 mi" claim in hilly, high-assist ridingBattery · first reported Oct 4, 2026 · 1 sourceMediumAcknowledged
One owner reported reaching 4% battery at about 30 miles in hard hill and wind riding on the Large battery, which ALSO markets as "up to 100 mi". Assist is also reported to taper as charge drops. "Up to" figures assume ideal conditions, so this is expected to vary a lot by rider and terrain.
Company response
ALSO's help center lists rider weight, assist level, terrain and tires as factors that affect range. It has not published tested range figures for hilly use.
Read the company's response- PressVerified ownerOct 4, 2026Electrek: early owner feedbackRelays an owner's report of about 30 miles of range before 4% battery.
Shops listed as "Authorized Service Partners" did not know they were partnersSupport · first reported Sep 16, 2026 · 1 sourceMediumReported
ALSO's Service page says it has 139 Authorized Service Partners, all "trained by ALSO to work on TM-B, specifically." Electrek relayed multiple customer reports of listed shops whose staff did not know they were ALSO partners.
- PressSep 16, 2026Electrek: ALSO e-bikes are finally hitting the road"multiple reports of customers visiting local bike shops listed on the ALSO site as service providers, only for the staff there to not even know they're considered to be official ALSO service partners."
Walk-up (proximity) unlock not available yetSoftware · first reported Aug 29, 2026 · 2 sources · 2 reportsLowAcknowledged
ALSO markets unlocking by walking up to the bike. In late August 2026 a reviewer of the new app reported ALSO said it was "still working on the proximity unlock". An owner in October described unlocking with his PIN every day.
Company response
ALSO's help center still describes proximity unlock as a feature. Waiting for an OTA release note or owner confirmation.
Read the company's response- YouTubeVerified ownerOct 19, 2026"One week with the Also TM-B Launch Edition" (owner)Owner describes unlocking with his PIN.
- YouTubeAug 29, 2026"First look at the New ALSO App for the TM-B""they say they are still working on the proximity unlock and a few of the other more advanced features."
Dual kickstand catches feet and heelsFrame · first reported Dec 5, 2025 · 2 sources · 2 reportsLowReported
Two independent reviewers called out the dual kickstand design as getting in the way of feet and heels.
- PressDec 5, 2025E-MOUNTAINBIKE Magazine test (pre-production unit)Notes the kickstand as an annoyance.
- YouTubeVerified ownerNot given"One week with the Also TM-B Launch Edition"Likes the ride; dislikes the kickstand design.
With an empty battery the bike drops to one very tall fixed gear ("Infinite Turtle Mode")Drivetrain · first reported Dec 5, 2025 · 3 sources · 3 reportsMediumAcknowledged
Because the TM-B is pedal-by-wire (no chain from pedals to wheel), a fully drained battery leaves a fallback mode at one tall gear ratio. Rideable on flat ground; owners and reviewers describe climbing as very hard. Matters most for long rides without a charger.
Company response
Described as designed behavior, not a defect. A journalist flagged it in December 2025, and an owner's deliberate drain test in October 2026 confirmed it. We have not found an ALSO help-center article that explains it to buyers before purchase.
- PressVerified ownerOct 29, 2026Electrek: an owner ran the battery to emptyReports the bike locks into one tall gear and climbing becomes "truly grueling".
- PressDec 5, 2025E-MOUNTAINBIKE Magazine test (pre-production unit)Flags that there is no conventional pedaling when the battery is empty.
- RedditVerified ownerNot givenr/ALSOmicromobility: what happens when the battery runs outThe owner's own write-up of the drain test.
Bike went fully dead after being left plugged in; battery locked insideBattery · first reported Not given · 1 sourceHighReported
A Launch Edition owner left the bike plugged in for a few days and found it completely dead. The battery did not auto-release in the low-battery state, so it cannot be removed, and the frame's USB port cannot wake it. The owner filed a support ticket.
Company response
Commenters point to a known issue listed in ALSO's OTA release notes; whether it is the same failure is disputed. Awaiting ALSO's resolution.
- RedditVerified ownerNot givenr/ALSOmicromobility: "Well, now it's just a heavy brick" (17 comments)"the bike did not automatically unlock the battery like it was supposed to in low battery conditions, so the battery cannot be removed at all."
Loud drivetrain noise around 12-15 mphDrivetrain · first reported Not given · 2 sources · 6 reportsMediumWorkaround
Multiple owners report a loud, grinding or resonating noise that is worst around 12-15 mph. One owner says it puts them off riding. Others describe it fading after a few hundred miles.
Company response
ALSO support told owners it is the belt and should subside within a 100-mile break-in; a technician said ALSO tensions the belt more than other bikes. For at least one owner ALSO shipped an entirely new bike and took the noisy one back to its lab.
- RedditVerified ownerNot givenr/ALSOmicromobility: "Loud and annoying sound?" (46 comments)"Support says it's the belt needing to be broken in for 100 miles." Several owners: "mine sounds the same."
- RedditVerified ownerNot givenr/ALSOmicromobility: noise update"they just setup a shipment for me of an entirely new bike, so they can get my existing bike that's making the sounds back to their lab"
Rides not saved to ride history on the bike or in the appApp · first reported Not given · 1 sourceLowReported
An owner reported that an 8-mile ride never appeared in ride history on either the Portal display or the ALSO app.
Company response
No ALSO response in the thread as of 2026-11-03. One report so far.
- ForumVerified ownerNot givenALSO Forums: "What - no ride history?"Ride not logged on display or app; no fix confirmed.
Setup faults: motor fault, battery not charging outside the bikeAssembly · first reported Not given · 2 sources · 2 reportsMediumReported
A new owner reported a motor fault that a reboot did not clear, a top frame that would not lock, the app losing connection, and no sign of charging. A separate owner could not charge the removed battery with the included USB-C charger.
Company response
Both owners contacted ALSO support. No public resolution yet.
- RedditVerified ownerNot givenr/ALSOmicromobility: "Setup woes (faults, battery not charging, etc.)""The portal reports two faults: one with the assembly ... and one with the motor."
- RedditVerified ownerNot givenr/ALSOmicromobility: "Cannot get battery to charge.""I pulled it out of the bike and plugged into the provided USB-C charger but nothing happens."
Scorecard (opinion)
Opinion
Often fell short
Our judgment, based on the sourced record above and the published rubric. Reviewed Nov 3, 2026.
11 / 25
Scored on 5 of 7 dimensions. The rest are too early to judge and are left out of the total.
Delivery timing
1 / 5Every Launch Edition window was missed and reset, and Performance bikes promised for the first half of 2026 had not shipped by November.
- Launch Edition promised for spring 2026; first bikes reached ALSO's warehouse on September 23. (Sep 23, 2026)
- Performance promised for the first half of 2026. (Oct 22, 2025)
- Launch Edition window reset at least four times: spring, late spring into summer, July to mid-September, then waves into November. (Jul 31, 2026)
Communication
2 / 5For most of 2026, new dates arrived quietly after old ones had passed. Since October 13, weekly emails have arrived exactly when promised.
- March email promised monthly updates; the promised May update never came. (Mar 26, 2026)
- Old "spring 2026" sentence left on the product pages through at least September 21. (Sep 21, 2026)
- Help center promised the next update on October 6; none was posted there. (Sep 29, 2026)
- Weekly buyer emails on October 20, October 27 and November 3 each arrived on the promised date. (Nov 3, 2026)
Honesty about delays
3 / 5When ALSO explained, it was specific: chip supply, battery certification, drivetrain precision, a shipping-partner change. But some slips came with no explanation at all.
- Head of Product letter names three specific causes and apologizes. (Sep 30, 2026)
- CEO on the record: "we did a pretty poor job communicating to our reservation holders through the summer." (Nov 3, 2026)
- June email moved the Launch Edition window by one to two months without saying it had changed or why. (Jun 9, 2026)
Order handling
3 / 5Cancellation terms are clear and we found no refund complaints. But ALSO charges the full price at order with no delivery guarantee, and offers no compensation for the delays.
- Help center: a pre-order that hasn't shipped can be cancelled by contacting support. (Sep 11, 2026)
- Reservation agreement: full price charged up front; "There is no guarantee as to delivery date." (Nov 3, 2026)
- Early reservation holders got a $350 Gear Shop credit, described as a thank-you rather than compensation. (Aug 18, 2026)
- After delivery, a ridden return costs a 25% restocking fee plus $175. (Nov 3, 2026)
Condition on arrival
Not scored yetToo early to judge. ALSO switched delivery partners after admitting shipments weren't handled carefully, but there is no public data on damage rates yet.
- Buyer email: "our delivery partner wasn't handling our shipments as carefully as we'd like." (Oct 20, 2026)
Software and fixes
Not scored yetToo early to judge. One over-the-air update (2026.31.1) has shipped, and few problems have been reported long enough to expect a fix.
- OTA release notes list a single release, 2026.31.1. (Oct 22, 2026)
Support and service
2 / 5ALSO advertises 139 trained service partners, but customers report listed shops that didn't know they were partners, and its own service-network launch slipped from early 2026 to mid-to-late 2026.
In their words
“I think we did a pretty poor job communicating to our reservation holders through the summer when they were all waiting, and we got called out for that.”
Chris Yu, CEO, via TechCrunch · Nov 3, 2026 · Source “Last month we made a change to our shipping partners in order to ensure your TM-B will get the love and care it deserves on its way to you. And over the last few weeks, a series of storms at our factory impacted shipments to the US.”
ALSO email to TM-B Performance buyers · Nov 3, 2026Explaining a Launch Edition slip of "a couple of weeks". “I agree that we haven't communicated as frequently or transparently as we should have. ... We're sincerely sorry it has taken longer than we, or you, anticipated.”
Head of Product, ALSO help center · Sep 30, 2026 · SourceLetter to Launch Edition customers naming chip supply, battery certification and drivetrain manufacturing as causes. “As we ramp production we can relax standards against an original timeline or we can hold to a high standard and face potential delays. We believe our decision to hold that standard was, and is, the right one.”
Head of Product, ALSO help center · Sep 30, 2026 · Source “The primary factor driving our updated summer timeline is current stress on global supply chains. A rapid, industry-wide spike in demand for raw materials and electronic components has impacted key parts required for the TM-B.”
ALSO statement, via TechCrunch · Jul 31, 2026 · SourceStatement dated June, quoted in TechCrunch's July 31 report.
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